MineGems Support

Last updated: April 21, 2026

Thank you for playing MineGems! If you're experiencing any issues or have questions about the game, we're here to help.

Frequently Asked Questions

How do I restore my purchases?

If you reinstall the app or switch to a new device, your purchases can be restored. Open the store page inside the app and tap "Restore Purchases". Make sure you are signed in with the same Apple ID used for the original purchase.

My lives are not regenerating

Lives regenerate automatically over time, with a maximum of 7 lives. If your lives are already at the maximum, regeneration pauses until you use one. Make sure your device's date and time are set automatically.

I watched an ad but didn't receive my reward

Rewards are granted only after the full ad has finished playing. If the ad was closed early or failed to load, the reward is not granted. Try again, and ensure you have a stable internet connection.

The game won't start or crashes

Try the following steps:

• Close the app completely and reopen it
• Restart your device
• Check that iOS is up to date
• Reinstall the app (your progress is stored locally and may be lost — we recommend backing up via iCloud if possible)

If the issue persists, contact us by email with your device model and iOS version.

I want to request a refund

All in-app purchases are processed by Apple. Refund requests must be submitted through Apple directly at reportaproblem.apple.com.

Contact

For any other questions, bug reports, or feedback, reach out to us:

Email: ah131087@gmail.com

We aim to respond within 3 business days.